• Local New York metro shipping time and rate
• Shipping method and processing times- P.O. boxes
• Shipping and handling charges
• Overnight shipping
• Shipping to hospitals and/or hotels
• Incorrect shipping address or returned gift
• Shipping outside of the U.S.- No

LOCAL SHIPPING CHARGES- The New York Metro area is in our local shipping area, meaning if you order by 4 p.m. Eastern time it will be shipped the following day and received the next (2 days from order day, excluding Sunday- i.e. if ordered by 6 p.m. on Monday it will ship Tuesday and be received on Wednesday). When shipping to NY sales tax is added but if you enter "NY" in the voucher box you will receive a discounted shipping rate.

SHIPPING METHOD AND PROCESSING TIME-  Most orders are shipped USPS priority mail, which is normally received in 3 days or less as opposed to other shipping services which make take up to a week or more. This also means we can ship to P.O. Boxes with the exception of gifts mentioned in the NOTE below. We securely wrap and package each basket and ship as soon as possible, usually within 24 hours, unless you requested a specific shipping date at checkout. Holiday orders, bakery items and chocolates require extra time, so please order early! * NOTE: Larger and heavier packages shipping to the Mountain and Western states are shipped by UPS and require extra time. This is to avoid additional shipping charges for our customers. Some bakery and individual products also ship by UPS. Any gift shipped via UPS cannot be shipped to P.O. Boxes.

SHIPPING AND HANDLING CHARGES-  We do everything to keep our shipping and handling charges as close as possible to the true charge. We do not try to make any money on it. As of 10/17/10 we have reviewed all baskets and have found a way to actually lower our previous shipping charges! To view a specific price add the basket to the shopping cart- shipping rate will show. You can keep adding baskets-the shipping changes will only show the rate of the last basket added. To remove products from cart, enter 0 and click recalculate at the bottom of the page. We charge by basket price, per basket. If you are shipping multiple baskets to one address, please call for pricing. If we are able to ship more than one in each box we will adjust the shipping prices. Overnight shipping charges are approximately $30 in addition to the the rates shown at checkout. *Gifts being shipped to NY receive a discount on shipping by entering "NY" in the voucher box at checkout. NY sales tax is added after the shipping address is added.

OVERNIGHT OR EXPRESS SHIPPING- We offer overnight shipping options. Charges are approximately $30 in addition to our regular shipping prices. To view full details click overnight shipping.

HOSPITALS AND/OR HOTELS-  We strongly recommend NOT shipping to hospital or hotels. (Exception: If you have a relationship with a specific hotel and notify them of a shipment they usually are very accommodating). Please be advised that we cannot be responsible for orders not received due to circumstances beyond our control. We agree to be responsible to have the order arrive at the hotel or hospital as requested, however we cannot guarantee the hospital or hotel will deliver it to the recipient in a timely manner. If it is forwarded you are responsible for the condition of the basket after being forwarded. We securely wrap and pad each basket to arrive in perfect condition, however they are delicate and do not endure multiple shipping processes well. For more reasons why we do not recommend shipping to a hospital (same reasons for a hotel) click here and go to the bottom of the page.

INCORRECT SHIPPING ADDRESS OR PACKAGE RETURNED-  Sometimes the postal service will not accept an address that we are given. If  so, we will notify you by email and hold the gift until we hear back from you. We strongly suggest you check your email the day it is being shipped to be sure it went out. You will receive a shipping number if it is sent. If the postal service accepts the address given and it is returned due to an incorrect shipping address provided by you, you will be charged the basket and shipping price. Any gift returned because of circumstances beyond our control (with no error on our or your part) will be refunded the basket price only. If the return is due to an error on our part, you will be refunded the entire amount plus a bonus of 10% off your next basket. This guarantee is provided for online orders only. If you discover the mistake before it is returned, we may be able to have it forwarded. If so, you are responsible for the condition of the basket after being forwarded. We securely wrap and pad each basket to arrive in perfect condition, however they are delicate and do not endure multiple shipping processes well.

SHIPPING TO OTHER COUNTRIES-  I'm sorry to say we no longer ship to other countries since there are special circumstances involved with the shipment, such as customs forms, extra shipping charges, etc.